Dispute Resolution Policy
At ATFunded, we recognize that no business is without its challenges. Whether it’s an occasional mistake or performance that falls short of expectations, we are committed to addressing these issues promptly and professionally. For this reason, we’ve developed a streamlined dispute system designed to document and resolve any concerns regarding our business effectively.
What types of complaints require a dispute?
A variety of issues may require a dispute. However, disputes should generally be filed only after exhausting standard support channels, such as email or live chat on our website, in an attempt to reach a satisfactory resolution. If these efforts fail to resolve the matter, a documented dispute should be submitted for further review.
How do I file a dispute?
After going through the proper channels of support, gather up all evidence of your claim and submit it either via the form below or email it to disputes@atfunded.com. Please remember that your dispute MUST have sufficient documentation to proceed. Things to include are past chats with staff or email copies, screenshots or videos of the issue, and a detailed description of what happened and what should have happened.
How long does it take to resolve a dispute?
We strive to address all disputes promptly. Please allow up to 5 business days (Monday-Friday) for a response. Our responses will be clear, evidence-based, and thorough. If the trader files a detailed dispute, they can expect a similarly detailed response from ATFunded.
Is there a social media policy for disputes?
To ensure fairness and prevent misunderstandings, we ask traders to refrain from posting about disputes on social media before following our official dispute resolution process. If you publicly post about a dispute before ATFunded has had a chance to address it, we may consider your dispute submission invalid.
What happens if I’m not satisfied with the company’s response?
If we’ve followed the proper dispute resolution process and you’re still unsatisfied, we’ll provide you with information on how to file a formal complaint with a relevant agency. You also have the option to share your experience publicly. Our goal is to resolve disputes fairly and efficiently. If a third-party resolution is needed, we’ll provide them with all the necessary information to make a decision.
